Shipping information
Shipping & delivery
- All of our orders are received and shipped out of our warehouse within 24 hours. Shipping usually takes about 3-7 business days for domestic orders to be delivered from the time it leaves our facility.
- Orders placed after 8 AM PST will be processed the following business day.
- Orders placed after 8 AM PST on Fridays, will be processed the following Monday.
- Business days are Monday-Friday, excluding scheduled fulfillment center closures.
- We do not process, ship or deliver orders on Saturdays or Sundays.
- You will receive an email notification, with tracking information once your order ships.
- We are currently only fulfilling orders within the U.S.
Returns
Due to the speed of processing we are unable to cancel or amend an order once submitted.
Product purchased from Troscriptions.com is eligible for return within the first 10 days of receipt of order. To initiate a return requires our authorization. Please contact us at buccalup@troscriptions.com with your order details for your return request. Product(s) must be in its original delivered condition. If you send a return without authorization, we will not know of the return and no action will be processed automatically. Approved returns will receive a full refund less the cost of shipping. You are responsible for the shipping cost to return.
International Orders – Final Sale & FOB Terms
International orders are defined as those being shipped to a non-USA location from our USA warehouse.
All international orders placed through Troscriptions LLC are considered final sale. No refunds, returns, or exchanges will be accepted once an order has been placed and processed.
Title and risk of loss for all international shipments transfer to the purchaser FOB (Free On Board) at our U.S. warehouse. This means that ownership of the goods passes to you, the buyer, once the product departs our facility, regardless of the delivery status or location.
By purchasing our products for international delivery, you acknowledge and agree to the following:
Importer Responsibility: You are solely responsible for ensuring that the products ordered are lawful and permissible for import into your country. Troscriptions LLC makes no representations regarding the legality of any product in jurisdictions outside of the United States.
Customs, Duties, and Taxes: You are responsible for paying all applicable customs fees, import duties, taxes, and any other charges imposed by your local customs authority. These fees are not included in the product price or shipping cost charged by Troscriptions LLC.
Customs Delays or Seizures: Troscriptions LLC is not liable for any delays, seizures, refusals, or destruction of the shipment by customs or other governmental authorities. If your package is held or rejected by customs for any reason, you assume full responsibility, and no refund will be issued.
Compliance with Local Laws: You assume full responsibility for compliance with all laws and regulations of the destination country. It is your duty to confirm that your purchase and intended use of the product conform to local rules before ordering.
By proceeding with an international purchase, you confirm your understanding and acceptance of these terms.